General Information
Job ID
ATR61088
Posting Job Title
Director of Process Improvement
Locations
GA Smyrna
Employment Type
Full Time
Date Posted
21-Apr-2026
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Area of Focus:
The Director, Process Improvements supports the Vision, Mission, and Values of Smurfit Westrock. This role will be the conduit with the Customer Operations Teams, Consumer Packaging Sales and Operations Team, OpEx Team, and Customers to ensure the seamless transition and engagement of Customer Operations initiatives within the Consumer Packaging Group. Additionally, this role will continue to transform the division by introducing proven strategic and tactical concepts to effectively maximize our operational capability and leverage the strength of our division to navigate the volatility of our market.
- A diverse continuous improvement position fully aligned with and in support of Smurfit Westrock’s Consumer Packaging Division
- Driven to maximize business results across the Consumer Packaging Customer Operations Division through collaboration with divisional and enterprise leadership
- Focused on management, identification, development, and execution of key improvement opportunities across consumer packaging customer operations.
- Includes Project Management, Process Optimization, Root Cause Analysis, Technology Implementation, Data Analytics and many other elements of on-going improvement and teammate engagement to drive consistent, data-based decision making, all focused on generating maximize value for the organization and its shareholders
- Represent the Customer Operations function in cross functional meetings
How you will impact Smurfit Westrock:
- Develops and trains the standard routines and playbooks in support of project management services and to ensure the consistent, organized, and efficient utilization of the right resources on the right activities to have the greatest impact on Company’s performance.
- Work collaboratively to align Consumer Packaging Group on key Customer Operational Metrics between F&B, RTS, and HBH
- Partner with Computer Program System Modernization (CPSM) team to ensure Cascaded Measures Dashboards are linked to customer operations for effective decision making.
- Manage the development, training, support, resource management, and ownership of processes and procedures
- Interface cross functionally to include VPs, General Managers, and support services
- Partner with Customers to develop Smurfit Westrock processes designed to meet and exceed Customer expectations.
What you need to succeed:
- +10 years of business, operational leadership, Operational Excellence, CI, engineering, or equivalent experience in operating environments, preferrable in a large-scale process-driven industry
- Business, engineering, science, or related degree preferred; Master’s degree is a plus
- Lean Six Sigma Master Black Belt certification preferred
- Expertise in Project Management; with at least basic understanding of Operations, Leadership, Operational Excellence, and Continuous Improvement
- Demonstrated ability to lead people and delegate up and down
- Demonstrated ability to stay calm under high stress and in a fast-changing environment
- High level of communication skills and ability to articulate clearly
- Ability to interact with all levels of the enterprise
- Additional skills needed: self-directed, flexible, self-learner, multitasking, results-driven, safety-focused, consensus decision-making
- Commitment to Safety
- Excellent computer skills and strong knowledge of data analytics systems
- Ability to travel is a must (up to 50+%)
- Candidate must be strong communicator and manager of multiple moving parts into streamlined process
What we offer:
-Corporate culture based on integrity, respect, accountability and excellence
-An attractive salary reflecting skills, competencies and potential
-Comprehensive training with numerous learning and development opportunities
-A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.