Atlantic Packaging Products Ltd. is a company with a rich history, culture, and an indomitable spirit to do good. For the past 75+ years, Atlantic Packaging has worked towards preserving the environment and ensuring not a single tree is cut to manufacture boxes. We are proud to state that we save close to 14 million trees every year and continue to work towards achieving a greener planet!
Atlantic Packaging Products Ltd. is privately owned and is headquartered in Scarborough, ON.
Atlantic Packaging Products Ltd. has 6 US entities: York Container Pennsylvania, York Container Elgin, Skybox Packaging, Stand Fast Group, Blackhawk Corrugated, and Champion Container Corp; with locations in Illinois, Ohio, and Pennsylvania.
Job Description
The Customer Service Representative is responsible for creating and maintaining high standards of service to customers in order to develop and maintain a quality reputation in the market place, build public relations and increase sales.
This role is 100% onsite at Champion Container Corporation in Wood Dale IL.
Duties and Responsibilities
- Create manufacturing specs in accordance with customers’ requests
- Handle product/service claims and special orders/requests
- Respond to customer service issues with status, pricing, product availability, and any other customer concerns or problems
- Check inventory control and notify stock control departments of orders that would deplete stock
Qualifications
- Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Knowledge of the different types of packaging, inks, and board grades and equipment capabilities
- Ability to calculate fractions and decimals
- Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues
- Must be organized and detail oriented with strong data entry skills
- Self-motivated and able to work in a fast-paced environment
Job Requirements
- 2 years’ Customer Service experience in the Corrugated Industry
- 2 years’ experience in Amtech preferred
Education
- High School Diploma/G.E.D.
- Associates or Bachelor’s degree a plus
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We strive to create and maintain an inclusive and diverse workforce where everyone feels valued, respected, and included. We consider applicants for all positions without regard to age, race, color, religion, creed, sex, national origin, disability, sexual orientation, citizenship, veteran status, gender identity or any other legally protected status.
Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of a job.